FAQ

All orders placed through our online shop are processed and dispatched within 24 to 48 hours. Once shipped, delivery will take approximately 3 to 5 working days, depending on your location.

Please note: Delivery times may vary slightly due to external factors such as weather conditions, public holidays, or courier delays.

• Order Confirmation
  You will receive an email or SMS confirming that your order has been received.
• Order Verification Call
  Our customer service team will contact you via phone to confirm the order details.
• Order Processing
  After confirmation, your order is prepared and packed within 24–48 hours.
• Dispatch & Shipping
  We hand over your package to our trusted courier partner and provide you with a tracking number.
• Delivery
  Your order will be delivered to your doorstep within 3 to 5 working days.
• Customer Support
  For any questions or updates, our customer support team is always available to assist you.

Yes, every customer receives an invoice for their order. A digital invoice is automatically generated and sent to your registered email address after the order is confirmed. This invoice includes:

• Order number
• Product details
• Pricing and taxes
• Delivery charges
• Billing and shipping information

Please keep this invoice for your records or future reference. If you do not receive it, feel free to contact our customer support team for assistance.

For orders placed with Zimshy, payment is typically processed at the time of checkout. The timing of payment deduction depends on the payment method you choose:

• JazzCash: Payment is deducted immediately once the transaction is completed through your JazzCash account.
• EasyPaisa: Payment is processed right after you confirm the transaction in your EasyPaisa account.

If you have any questions or encounter any issues with your payment, feel free to contact our customer support team, and we'll be happy to assist you!

A Wishlist is a personalized feature that allows you to save products you’re interested in for future reference or purchase. Instead of adding items to your cart right away, you can add them to your Wishlist to keep track of your favorite products.

Benefits of using a Wishlist:

• Easily revisit items you like
• Plan future purchases
• Share your Wishlist with others
• Stay updated if a product goes on sale or is back in stock

Creating a Wishlist requires you to sign in to your account. Once signed in, simply click the heart icon or “Add to Wishlist” button on any product page.

We’re sorry if you received a damaged or incorrect product! Please follow these steps to resolve the issue:

1. Inspect the packaging: Before opening, check the packaging for any damage.
2. Document the issue: Take clear photos of the damaged or incorrect product, as well as any damage to the packaging.
3. Contact us: Reach out to our customer support team within a day of receiving your order. Share your order number, describe the issue, and send us the photos.
4. Return or exchange: We’ll guide you through the return or exchange process based on your preference.

We want you to be completely satisfied with your Zimshy products, so we’ll work quickly to make things right!

We understand that sometimes plans change! Here's what you need to know:

• Order Cancellation: If you need to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations can only be made before the order has been shipped.
• Order Changes: Once an order is placed, we cannot modify the products or shipping details. However, you can cancel the order and place a new one with the correct items or details.

If you need assistance with canceling or changing an order, don’t hesitate to reach out to our customer support team, and we'll do our best to help!

Package tracking allows you to monitor the status and location of your order as it makes its way to you. Once your Zimshy skincare order has been shipped, we’ll send you a tracking number along with a link to the courier’s tracking page. You can use this information to:

• Check the current status of your order
• See the estimated delivery date
• Track the progress of your package as it’s on its way to you

If you have any issues with tracking, feel free to reach out to our customer support team, and we’ll be happy to assist you!