Refund policy
At Zimshy, your satisfaction is our priority. We strive to ensure that all our skincare products reach you in perfect condition. However, in rare cases where something goes wrong, we’ve got you covered.
When Can You Request a Return?
You are eligible for a return or refund if:
- You received the wrong product
- Your order was incomplete
- The product was damaged or expired upon arrival
Note: Products must remain unopened and unused to qualify for return due to hygiene and safety reasons.
Timeframe for Complaints
To file a complaint, please contact us within 24 hours of receiving your parcel:
WhatsApp: 0312-5935991
Complaints received after 24 hours will unfortunately not be entertained.
Refunds
For approved refund requests:
Email us at support@zimshy.com
Refunds will be processed within 15 days of receiving the returned parcel at our warehouse.
- You will be notified once your refund is approved.
- Refunds will be issued via the original payment method (JazzCash, EasyPaisa, or bank transfer).
- Bank or wallet processing times may vary.
Non-Returnable Items
Due to health and safety standards, we do not accept returns on:
- Used or opened skincare products
- Products purchased on sale
- Gift cards
- Customized bundles or special requests
Exchanges
We do not offer direct exchanges. If you wish to get a different product, please:
- Return the item as per the return policy.
- Place a new order separately.
Need Help?
If you have questions about a specific product or your order, feel free to reach out:
📱 03125935991
📧 hello@zimshy.com